Frequently asked questions

With the email address that is in your family tree and a password you set yourself. The first time, choose Sign up, enter your email, enter the code sent to it and set a password (at least 8 characters).

Your email hasn't been added to a profile in the tree yet. Ask your family admin to add it to your profile, or to grant that email app access.

One account works for every family that has your email. The app asks you to choose when you sign in; switch later under More → Switch family.

On the sign-in screen choose Forgot password, enter your email and the verification code; a new password is emailed to you. After signing in, change it under More → Change password.

Memorial days are recorded in the lunar calendar, as tradition requires. Each year the app converts them to the matching solar date and reminds you ahead of time as you choose.

Yes. The app keeps what you've viewed so you can open it offline, and clears it when you sign out.

Open the profile and choose Contribute to suggest a correction or send a photo. Your family admin reviews it before it enters the record.

Export a GEDCOM file (the common format of genealogy software) and import it on the admin site. It arrives as a separate branch so you can check it before joining it to the tree.

Yes. The system has been tested with a 2-million-person tree. The tree view loads only the branches you open, so the app stays light.

Changes are kept in a draft and only saved when you press Save. If someone else saved first, you are warned about the conflict instead of overwriting their work. Version history lets you restore when needed.

Only people whose email is in the tree or who you've granted app access. System operators cannot open family data. More on the Security page.

The app is for reading and contributing. Editing the genealogy happens on the admin site in a desktop browser — a big screen makes building a tree much easier.