Support
How can we help?
Answers to common questions about the PFamily app — and how to reach us.
Contact us
Email letanphuoc@gmail.com. Please include the email you sign in with, your device (iPhone / Android) and what you see. For questions about your family's records, your family admin can usually help fastest.
Signing in
What is PFamily?
A private genealogy app for families: family tree, member profiles, lunar anniversaries, grave locations, family documents, news and a family forum. Only members of a family can see its data.
I can't sign up
Only an email address that your family admin has added to your profile (or granted app access) can sign up. Ask your family admin to add your email, then choose Sign up again.
I forgot my password
On the sign-in screen choose Forgot password and enter the verification code sent to your email. A new password is emailed to you — check your Spam folder too. Then change it under More → Change password.
I belong to more than one family
One account works for every family that has your email. Switch under More → Switch family.
Your information
You can edit your own phone number, address and location links in your profile. Everything else is managed by your family admin: use Contribute / Feedback on the profile to suggest a correction or send a photo.
Reminders
Open Anniversaries, turn reminders on with the bell, and allow notifications in your device settings. Open the app at least once a year so the reminder dates stay up to date.
Report and block
- Report: choose Report from the menu of a tribute, a forum post or a public prayer in the ancestral hall. It is hidden right away and reviewed within 24 hours.
- Block: choose Block author on a forum post, or Block this person from the menu of a prayer. Their posts and prayers are hidden from you. Unblock under Blocked people in the forum, or from the same menu on the prayer.
- Hide tributes: on a tribute choose Hide content from this person.
- You can also email us about abusive content or users at letanphuoc@gmail.com. See our content rules.
Devices and security
See where your account is signed in under More → Signed-in devices; sign out one device or Sign out all. You can also lock the app with fingerprint or Face ID.
Delete your account
In the app: More → Delete account. If you no longer have the app, use the account deletion page. What is deleted and what is kept is explained in the Privacy policy.
For family admins
Manage your family's tree, members, content and reports on the admin site in a desktop browser. To open PFamily for a new family, see Get started.